Returns and Terms & Conditions

 

TERMS

By buying on this website you automatically accept the conditions below. We, therefore, recommend that you read through the terms carefully before you act.

PURCHASE OF GOODS

Once you have selected the items you want and placed them, please fill out your personal information such as name, address, and payment information. Once this is done, you will receive a confirmation email including a unique order number. Please note that this is not the final order confirmation. You receive your final order confirmation and receipt once the payment is approved and the product is registered in our warehouse. If you have further questions regarding online shopping at Birger Christensen, please contact +45 3311 5555 Monday to Friday from 11.00 to 16.00 or write to remain@birger-christensen.com

PAYMENT

At Birger Christensen, you can pay 3d-secured credit cards such as Dankort, VISA / Dankort, EURO / MASTERCARD. The amount will be deducted from your account when the goods are shipped from our warehouse. All prices at Birger Christensen are stated in DKK including 25% VAT. There will be charged no additional taxes nor custom duties for articles shipped to countries within the European Union. The following countries are members of the European Union: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus (South Cyprus only), Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

SAFETY

The safety of your information is a top priority for us. All communication between your payment and our payment gateway is encrypted with an SSL (Secure Socket Layer). Neither Birger Christensen nor other unauthorized persons have the opportunity to see the data exchanged during your purchase. At Birger Christensen, your personal contact information is a 100% confidential and we guarantee that no one else can get access to it.

SHIPPING METHODS

Orders are shipped with different carriers depending on the shipping country and are insured against theft and accidental damage. We process and send orders during our main service hours, Monday to Friday from 8.00 AM till 4.00 PM CET (except for Danish public holidays). Orders are ready for dispatch one business day after the receipt of payment – at the latest.

RETURNS AND EXCHANGE POLICY

You have 14 days from the date you receive an order to return or exchange it. Please note that we must have your ordered items returned to our warehouse within 14 days of receipt. Birger Christensen does not accept items that have been worn, altered or washed.

All articles must be returned in original packaging in the same state in which they were delivered including original REMAIN Birger Christensen tags, authenticity cards, dust bags, etc. We recommend that all articles are sent as packages to ensure safe arrival and tracking availability.

Please note that damaged or soiled articles will not be accepted but will be sent back to the customer and/or refund refused. Shoes must all be tried on a carpeted surface and returned in their original packaging. The packaging may not be damaged as this is considered a part of the article.

As soon as we have received a returned article it will undergo a quality control check according to our Return and Exchange Policy mentioned here. All approved returns will be credited to the card used for the purchase. Birger Christensen only credits same card that was used for the purchase to limit the use of stolen credit cards. Please note that returns and exchanges which do not meet our Return and Exchange Policy will not be refunded and will be sent back to the customer.

The customer is responsible for the shipping of return and exchange articles until their package has been returned to us at the address above. Please keep a receipt as proof of the shipping back to Birger Christensen. Packages that are lost in transit will not be compensated by us.

HOW TO RETURN STEP-BY-STEP

1. Place the article(s) you wish to return and place in a suitable bag/box, e.g. the one you received from REMAIN Birger Christensen.

2. The return address is:

Birger Christensen A/S, Webshop Returns,
Pilestraede 10 (through the yard)
1112 Copenhagen K
Denmark

3. Please keep a receipt as proof of the shipping back to us. Packages that are lost in transit will not be compensated by us, and we therefore recommend you send the package as a trackable shipment.

4. As soon as we have processed your return or exchange you will receive an email from us with confirmation of either a refund or an exchange. If you are returning an article (or articles) you can expect to receive a refund within 14 days of receipt of your parcel at our warehouse.

RETURNS AND EXCHANGES WITHIN DENMARK

Birger Christensen does not cover return and exchange expenses nor do we refund initial shipping costs paid by the customer when placing an order at remainbirgerchristensen.com.

    RETURNS AND EXCHANGES OUTSIDE DENMARK

    Birger Christensen does not cover return and exchange expenses internationally nor do we refund initial shipping costs paid by the customer when placing an order at remainbirgerchristensen.com. For international customers, we recommend using FedEx or UPS to make sure that they are protected and insured during transit. As soon as we have processed your return or exchange you will receive an email from us with a confirmation of either a refund or an exchange. If you are returning an article (or articles) you can expect to receive a refund within 14 days of when we receive your parcel.

    RETURNS AND EXCHANGES FROM UK

    Please note that due to Brexit, it's important you indicate on the package that you are sending to a company, and not a private person, by marking the package: Birger Christensen A/S, Webshop Returns. We’re still getting to grips with the new requirements, so if you do experience any problems, please contact our Customer Service at remain@birger-christensen.com

    RETURN POLICY ON ITEMS BOUGHT IN STORE

    Purchases in store can be exchanged or refunded within 7 days, unless the articles are bought on sale or special offers. The articles must not have been worn, altered or washed. All shoes must only be tried on a carpeted surface. Jewellery is packed in sealed transparent foil bags to be able to return the item the seal must not be broken. All articles must be returned including original REMAIN Birger Christensen tags, authenticity cards, dust bags, etc. All articles must be returned in their original packaging and the original state. The packaging may not be damaged as this is considered a part of the article. Refunds are given back on credit cards/Visa-Dankort. Items bought online can be handed in to the store and returns will afterwards be handled by our E-commerce team. Refunds are given back to the same credit cards/Visa-Dankort used to purchase the online order.

    CLAIMS

    All articles are covered by The Danish Sale of Goods Law, giving customers 24 months to file a complaint on an item. As a customer, you can complain about defects or deficiencies that occur within 24 months after purchase. However, if defects, deficiencies or wearing are caused by negligent use, lack of maintenance or by regular wear and tear the right to a complaint is rejected. In case of a complaint or a missing order, please contact us by e-mail at remain@birger-christensen.com

    DISCLAIMER

    Remainbirgerchristensen.com cannot be held responsible for articles that are sold out at the time of order. Typos or misprints may occur and REMAIN Birger Christensen cannot be held responsible for these.