PROCESSING TIME

We process and send orders during our main service hours, Monday to Friday from 8.00 AM till 4.00 PM CET (except for Danish public holidays). We aim to handle orders within one business day, but during busy periods, it may take a little longer. Once your order has been shipped, you will receive a shipping confirmation via email.

AVARAGE SHIPPING TIMES AND DELIVERY INFORMATION

Orders are shipped with different carriers depending on the shipping country and are insured against theft and accidental damage.

The shipping time can vary depending on the destination. Inside the EU, it typically takes 1-5 business days for the package to arrive.

For non-EU countries, it usually takes 1-7 business days, but there may be delays due to customs procedures.

SHIPPING OUTSIDE EU

Please note that custom fees are not included in the prices of our products and for orders outside the European Union, customers can be subject to international custom fees and additional taxes.

As custom policies and import fees vary widely from country to country, we suggest you to contact your local customs office for current charges before you order.

TRACK YOUR ORDER

Once your order is received, you will receive tracking information directly from the courier company. Simply go to the courier company's website and enter the tracking number in the designated field. The website will display the current status of your parcel, as well as the estimated delivery date.

Note: If you have opted for GLS Parcelshop for your delivery service, you will only receive a notification once your parcel is available for pick up.

HOW TO RETURN

RETURNS WITHIN EU

1. Place the article(s) you wish to return in a suitable bag/box, e.g. the one you received from REMAIN
2. Fill out the return form and enclose it in your return package
3. Ship the return package using the pre-paid return label attached with your order
4. Please keep a receipt as proof of the return shipment. This is your insurance in case the parcel gets lost
   
   

RETURNS OUTSIDE EU

1. Place the article(s) you wish to return in a suitable bag/box, e.g. the one you received from REMAIN
2. Fill out the return form and enclose it in your return package
3. Ship the return package as a business parcel directly to the return address below:
   
   DSV
   Profilvej 3
   DK-6000 Kolding
   Att. REMAIN Birger Christensen
   
   
4. Please keep a receipt as proof of the return shipment. Packages that are lost in transit will not be compensated by us, and we therefore recommend you sending the package as a trackable shipment.
   
   

For international customers, we recommend using FedEx or UPS to make sure that they are protected and insured during transit. Should you experience any issues with returning from outside the EU please contact our Customer Service team at [email protected].

REMAIN Birger Christensen cover return expenses for returns within EU, however, we do not refund initial shipping costs paid by the customer when placing an order at remainbirgerchristensen.com.

RETURN POLICY

You have 30 days from the date you receive an order to return it. Please note that we must have your ordered items returned to our warehouse within 30 days of receipt. REMAIN Birger Christensen does not accept items that have been worn, altered or washed. All articles must be returned in original packaging in the same state in which they were delivered including original REMAIN Birger Christensen tags, authenticity cards, dust bags, etc. We recommend that all articles are sent as packages to ensure safe arrival and tracking availability. We cannot pick up goods sent to a package shop, so please send it to the return address stated on your return slip.

Please note that damaged or soiled articles will not be accepted but will be sent back to the customer and/or refund refused. The packaging may not be damaged as this is considered a part of the article. As soon as we have received a returned article it will undergo a quality control check according to our Return Policy mentioned here. All approved returns will be credited to the card used for the purchase.

REFUNDS

Once your return has been received at our warehouse, you will receive an email notification. You can expect to receive a refund within 10 days of receipt, via the same payment method used for the original transaction.

Kindly note that processing time may vary, depending on the volume of returns we are receiving at the time. Returns from outside the EU may take longer to process due to customs procedures.

Please note that returns which do not meet our Return Policy will not be refunded and will be sent back to the customer.

If you have any questions regarding refunds do not hesitate to reach out to our Customer Service team at [email protected].

EXCHANGES

It is currently not possible to exchange items online. If you require a different size or item, we therefore kindly ask you to return the original order and place a new order through our website.